Shipping policy

Thank you for shopping at Paw ID (operated by PAWID PET PTY LTD, ABN 80 640 188 549). We ship worldwide and want to make sure your order reaches you (and your pet) as smoothly as possible. Below are the terms that make up our Shipping Policy.

Where your order is made and shipped from

  • Pet ID tags and laser-engraved / UV-printed items are made in our own workshop in Box Hill, Melbourne, and shipped from Australia.
  • Handmade custom collars are made by our overseas production partner. Depending on the product and your order, they are either shipped to our Melbourne workshop and dispatched from Australia, or shipped directly to you from our overseas partner.

If your order contains items from both, they may arrive in separate parcels with separate tracking numbers.

Order processing

All orders are processed and dispatched within 3–5 business days. Most of our products are personalised to order, so please allow this time for us to make your item before it ships. Orders are not shipped on weekends or public holidays.

If we are experiencing a high volume of orders or supply delays, shipping may take a few extra days. If there is a significant delay we will contact you by email.

Delivery times

Items shipped from Australia

Shipped with Australia Post.

  • Most states: approximately 3–5 business days after dispatch.
  • Western Australia, Northern Territory and Tasmania: approximately 5–10 business days after dispatch.

Handmade collars shipped from our overseas partner

  • Approximately 3–8 business days after dispatch.

International orders

Shipped with Australia Post International or an equivalent international carrier. Estimated delivery times after dispatch:

  • New Zealand: approximately 6–12 business days
  • United States, Canada, United Kingdom and Europe: approximately 5–10 business days
  • Rest of the world: approximately 14–25 business days

These timeframes are estimates only and can be affected by customs clearance, carrier delays and remote destinations.

Shipping rates

Shipping is calculated at checkout based on destination and order weight. Free standard shipping is available on Australian orders over A$49 and on international orders over A$79.

Shipment confirmation and tracking

You will receive a shipment confirmation email with a tracking number once your order has shipped. The tracking number is usually active within 24 hours.

Customs, duties and taxes

International orders may be subject to import duties, taxes and customs charges levied by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Please check with your local customs office for more information before placing your order.

Damaged or lost parcels

While Paw ID is not liable for parcels damaged or lost in transit, we will always do our best to help you resolve the issue. If your order arrives damaged, please keep all packaging and damaged items and contact us within 7 days of delivery so we can assist.

Returns

For information on returns and refunds, please see our Refund Policy.

Contact us

If you have any questions about shipping, please contact us at support@pawid.com.au or on WhatsApp at 0413 977 726.